Frequently Asked Questions

How can I find products on the site?

To locate products, input the product name or related keywords into the Search Bar at the top of any page. A broad description is recommended for more results. Once you spot a product of interest, click on the product name or image for further information.

How is the shipping cost determined?

Shipping costs are influenced by the shipping method (air, sea, or land) and the weight/volume of the product. As shipping rates vary among companies, we advise comparing to find the most cost-effective option. For a detailed explanation of shipping costs, feel free to contact us.

What does Buyer Protection mean?

Buyer Protection is a collection of guarantees we offer to ensure a secure shopping experience on our site. You are covered if:

  • The product you ordered didn’t arrive within the seller’s promised timeframe.
  • The product you received didn’t match the description.
  • The product you received was counterfeit despite being advertised as genuine.